By Selecting [More Options] from the shopping basket you will be shown the delivery options for your area or postcode. These will vary according to the cost of the items in the basket and their total despatch weight.
We strive to dispatch all orders made before 2pm on the same working day.
# - Working Days exclude Saturday, Sunday and Public Holidays. Orders received after 2pm on a Friday will be despatched on the next working day, usually Monday.
DPD Local is a fully tracked service with 2 hour delivery window prediction, as well as enhanced delivery options such as redirect to another nearby address or leave in a safe place (photographic evidence of the item left in-situ provided).
Royal Mail size and weight restrictions dictate that some heavier or bulky items have to be sent by a more costly courier service for certain locations. Areas affected are in the Scottish Highlands, Northern Ireland, and all other offshore areas (including the Channel Islands) and will be charged extra for delivery (weighing more then 2kg or with one dimension over 60cm). You can select your region during checkout or enter your postcode. Most UK offshore locations and the following Scottish Highlands postcodes attract a surcharge: FK17-99, G83, IV1-28/33-39/52-54/63, KW1-14,PA21-33/34-40, PH18-26/30-41/49-50
We do not ship to any Mail Forwarding Companies due to tracking implications.
We can verify the accuracy of the billing address in the payment authorization and so will always be able to deliver to an address that has passed the required security level during that process.
If delivery is requested to an address that is not the same as the Billing Address this can be entered in the checkout process. If this address is a verifiable business address there should be no delay to the processing of your order, however if the delivery address is to a residential address, possibly if the order is of a higher value, for security reasons we may have to ask for more information about the address, or even refuse the order.
The most flexible way to get deliveries to almost any address.
Paypal will verify the cardholder address during the Paypal Express payment process. That exact address becomes "verified" and is then the address that we will send the delivery to. If you have a Paypal account then you will be able to get verified status for almost any address by going through a simple process. See your Paypal account for more information on this. This feature allows us to have complete confidence in despatching your order and guarantees there will be no delays.
When shipping to British Forces Post Office you will be subject to the same policies as for our standard UK deliveries. Please select "shipping to a different address" during checkout and fill up the form in the following manner:
Delivery Address:
Full name: Service number
House Name / Number: Rank, Name
Address line 1: Unit or Regiment
Address line 2: Operation name (if applicable)
Town/City: BFPO *** (eg: BFPO 12)
County: Leave blank
Postcode: Put "None"
Country: United Kingdom
For all small parcels under 2kg we will use Royal Mail 24 or 48 service. This is not a guaranteed next day delivery service, but Royal Mail say it "aims to deliver your letter or packet the next working day, including Saturday". It should be accurate for 93% of orders they process.
Larger items will be despatched by Interlink who aim to deliver the next working day for most UK mainland addresses.
If you require your order faster, we offer a guaranteed next day delivery at checkout at an additional charge.
For all orders with free postage, we will use the same premium services.
We pack and send orders as quickly as we reasonably can. Orders placed before mid-day on weekdays will be sent out the same day. Sub-2kg orders placed on Friday afternoon or Saturday morning will usually be despatched by mid-day Saturday. Remaining orders placed over the weekend will leave our shop on Monday (excluding Bank Holidays). If you place an order after mid-day, but would like to know if it is possible for us to despatch it on the same day, please phone us.
We are happy to offer click and collect service on all order above £75 pounds from our Cambridge Green Street store. During checkout just select "Collect in Cambridge Store" from the shipping method dropdown box and please leave the delivery address same as registered card address.
When you arrive please show us the confirmation email as proof of purchase. If you paid using PayPal then please bring a photo ID, which must be your passport or photo driving licence.
We're happy for someone else to collect your order, but to prevent fraud the person you've nominated must present your order reference and their photo ID (passport or photo driving licence).
Your order will be available for collection for 7 days, after which we will assume it is no longer required and will refund your account.
